UK DISPATCH•ORDER BY 2PM FOR SAME-DAY DISPATCH (MON–FRI)•FOR LABORATORY RESEARCH USE ONLY
UK DISPATCH•RESEARCH USE ONLY
UK DISPATCH•ORDER BY 2PM FOR SAME-DAY DISPATCH (MON–FRI)•FOR LABORATORY RESEARCH USE ONLY
UK DISPATCH•RESEARCH USE ONLY
The rules for cancelling before dispatch, reporting damaged or incorrect goods, and requesting a return where a statutory right applies.
Last updated: 30 September 2026
Please contact customer support before returning anything. Returns use the company’s registered-office address, but advance contact helps us identify and process the parcel correctly.
Email help@ukdirectpeptides.com as soon as possible with the order number, checkout email and a clear request to cancel. If the order has not entered dispatch, we will cancel it and refund the amount paid.
Orders are processed quickly, so we cannot guarantee interception once dispatch processing has begun. We will confirm whether the parcel was stopped. This operational route does not replace or restrict any statutory cancellation right.
If you are a consumer and the statutory distance-selling cancellation right applies, you may cancel by sending us a clear statement from the time the order is placed until 14 days after the day the goods are received. After notifying us, eligible goods must be sent back within a further 14 days.
Cancellation rights are subject to legal exceptions. They may not apply to goods liable to deteriorate or expire rapidly. The right may also be lost for genuinely sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed after delivery. We assess the specific product and circumstances rather than applying a blanket exclusion.
Opening ordinary outer delivery packaging only to inspect an order does not automatically remove a cancellation right.
Opening or mishandling a research product can compromise its identity, integrity, sterility or contamination controls. If you may wish to return an eligible item, keep it unused, unopened, complete and in its original condition with every product seal and tamper-evident feature intact.
Where a statutory sealed-goods or rapid-deterioration exception lawfully applies, a change-of-mind right may not apply or may be lost once the protective seal is broken. In other cases, avoidable handling beyond what is reasonably necessary to inspect the goods may reduce their value and a lawful deduction may be made.
These rules never remove remedies for goods that were faulty, damaged, incorrect or not as described when supplied.
Contact us promptly if goods arrive damaged, incorrect, incomplete or appear not to match their description. Include the order number, product name, batch or lot reference, a description of the issue and clear photographs of the parcel, packaging, label and contents.
Keep the item and all packaging while we review the report. Depending on the circumstances and legal rights, the appropriate remedy may be a replacement, repair where relevant, price reduction or refund.
You do not need our authorisation to give a valid statutory cancellation notice, but contacting us first helps prevent a return being delayed or misidentified.
Returns address:
Dagger Peptides Ltd t/a UK Direct Peptides
Clock House Farm
Lea Road
Lea Town
Preston
PR4 0RA
United Kingdom
Approved refunds are made to the original payment method unless another method is expressly agreed. Bank and payment-provider processing times after release are controlled by the relevant provider.
For an eligible consumer cancellation, we may wait until we receive the goods or evidence that they were sent back, whichever occurs first, and will reimburse within 14 days of that point. The price and our least expensive standard outbound delivery option are refunded where required. Enhanced delivery costs and any diminished value caused by handling beyond what is reasonably necessary may be excluded or deducted where permitted.
We do not charge a restocking or cancellation fee for a valid statutory cancellation.
For an accepted change-of-mind return, the customer is normally responsible for secure return postage unless UKDP agrees otherwise. Where goods are confirmed faulty, damaged, incorrect or not as described, UKDP will provide an appropriate remedy and cover reasonable return costs where legally required.
International customers are responsible for correctly declaring a return and for following local export rules. Import duty or tax originally paid to a destination authority may need to be reclaimed from that authority rather than UKDP.
The statutory change-of-mind rights above apply to consumers acting wholly or mainly outside their trade, business, craft or profession. Business-customer change-of-mind returns are accepted only where agreed by UKDP or required by applicable law.
Nothing in this policy excludes, restricts or replaces rights that cannot lawfully be limited, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. If any part of this policy conflicts with a mandatory legal right, that right takes priority.
You may use this form to cancel an eligible consumer contract, although any clear cancellation statement is sufficient.
To: Dagger Peptides Ltd trading as UK Direct Peptides, Clock House Farm, Lea Road, Lea Town, Preston, PR4 0RA, United Kingdom — help@ukdirectpeptides.com
I/We give notice that I/We cancel the contract for the following goods:
Order number: ____________________
Goods: ____________________
Ordered on: ____________________
Received on: ____________________
Customer name: ____________________
Customer address: ____________________
Signature: ____________________ (only if sent on paper)
Date: ____________________
Contact UKDP before ordering if you need clarification about this policy or how it applies to a proposed order.
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For research use only. Not for human or veterinary use.